Dulux Weathershield PowerFlexx & Weathershield Product Warranty Terms and Conditions

1.      The Dulux Weathershield Powerflexx & Dulux Weathershield (Selected Products) warranty enables a customer who has purchased Dulux Weathershield Powerflexx & Dulux Weathershield to claim for replacement of the product(s) in accordance with these Terms and Conditions in the event that the Product Discoloration, Peeling, Cracking or Algae/ Fungus grows on surface as described under clause 4 below.

2.      Warranty is applicable on Weathershield PowerFlexx invoiced on or after 1^st Feb, 2017 and Weathershield invoiced on or after 1^st Aug, 2019 and used for paint application on sites situated in Pakistan only.

3.      Warranty can be claimed on Dulux Weathershield Powerflexx for 120 months after the date of application and on Dulux Weathershield for 84 months after the date of application.

4.      Definition of Discoloration, Peeling, Cracking & Algae/Fungus growth 

(a)    Discoloration: This condition is manifested by the excessive fading in color of the paint film in a uniform manner and discoloration exceeds DE 13 CIElab units.

(b)   Peeling:  This condition is manifested when the paint film peels away or detaches from the substrate.

(c)    Cracking: This condition is manifested by any visible cracking on the paint film other than that caused by plastering/substrate defects and structural movements

(d)   Algae/Fungus growth: This condition is established when there is growth of microorganisms on the surface of paint film which results in the marring of the appearance of the paint film through discolouration.

5.      The warranty is only available to consumers who are residents of Pakistan. The warranty is not available to employees of the AkzoNobel group of companies, their agents, distributors, wholesalers, resellers, or retailers. Resellers, retailers and contractors/painters may not submit claims on behalf of their customers.

6.      The applicability of description of warranty commences after the painting job has been completed and the paint has dried completely. 

7.      The warranty covers the replacement of the Selected Product as per the material consumption on the affected area only (the material consumption shall be calculated by the stated product coverage norms on the Product Data Sheet published on the website).  Compensation excludes any claim for labour or other costs in respect of the original or replacement product. For further redressal of any product quality issue, normal complaints procedure is available as a recourse.

The replacement/ claim liability will diminish with every passing year as per the table below:

9.      The Product(s) must have been applied on properly prepared surfaces/application and in accordance with the manufacturer’s instructions (in packaging) to avail Warranty. 

10.      Claims must be submitted by contacting AkzoNobel in one of the following ways: 

a)      Contact Call Center 0800-DULUX (38589) and email or WhatsApp in accordance with clause 11 and 12 below.

b)     WhatsApp 0300-01DULUX (38589)

11.      The following would be the mandatory documents / information required for a valid claim:

a)      A clear copy of retailer invoice or receipt showing the details of the Product(s) that were purchased, the date of the purchase and the price paid for the Selected Product(s)

b)     At least 3 pictures in the following prescribed format clearly depicting the issue:

                                                                                                         i.          One Long shot (10 ft distance or more)

                                                                                                        ii.          One close shot (3-5 ft distance)

                                                                                                      iii.           One at any other angle that helps in showing the issue in a clear way

12.      To complete the claim submission, further following details will be needed:

a)      Complete site address where the issue is being faced

b)     Email ID & contact number for communication purposes

c)      Details of the dealer/store from where the purchase made, including Dealer/store Name, Date of Purchase and Address

d)     Details of the problem being faced, including details of the Selected Product applied such as brand name, shade name, quantity purchased and area of the affected surface  

13.      After the claim is registered with following the above procedure and all required details, it would take up to 14 working days to resolve a valid claim. During this time, a representative may be sent to assess the painted area in question to verify that the claim is based on a bona fide purchase of a Product(s) and to ensure that the Product(s) and its application meets the conditions required for the warranty to apply. In case of incomplete details provided, we would not be able to resolve the claim. 

14.      Notwithstanding anything above, we accept no responsibility for claims that are incomplete, invalid, illegible, or delayed. In such cases AkzoNobel will be constrained to close the customer request/claim if incomplete, ineligible or inaccurate.

15.      Upon establishing the defect and validation of the claim by AkzoNobel, the compensation will be made from the same dealer/store where it was originally bought from within 14 working days from the date of confirmation. It will be responsibility of the customer to arrange for logistics, at its cost, for the replaced product from the dealer/store to the relevant site.

16.      We reserve the right to reject a claim if we have reason to believe that there is misrepresentation, or the claim is fraudulent, or is in violation of any of these Terms and Conditions (“T&Cs”). 

17.      Notwithstanding anything above, we accept no responsibility for claims that are incomplete, invalid, illegible, or delayed and in such cases the time period of 14 working days as mentioned above in para 12 & 14 will not apply. 

18.   No third party or joint submissions shall be accepted. 

19.   The Warranty does not cover problems that were caused due to reasons outside of our control (for example, an issue with the substrate) or where the Selected Product was applied on surfaces which were not properly prepared or usage of the entire paint system  was not as per the standard application guidelines as recommended by AkzoNobel in Product Data Sheet and/or on the product.

20.   The Warranty shall be limited only to the extent of providing the Product(s) to the extent of defect can be established. AkzoNobel shall not be responsible for any other material, product or expenses of any nature. 

21.   Claims not made in accordance with these T&Cs will be deemed invalid. If a claim is refused because the terms of the Warranty have not been met, AkzoNobel’s decision shall be final and binding.  

22.   If any provision in these Terms and Conditions ("T&Cs") is found to be invalid, unlawful or unenforceable in any court or competent authority, the provision shall be deemed not to be part of the T&Cs and it shall not affect the enforceability of the rest of the provisions of the T&Cs. 

23.   We reserve the right to withdraw, amend or terminate the Warranty without notice.  All claims made in accordance with these T&Cs and made prior to the Warranty being withdrawn, amended, or terminated will still be honored.   

24.   No cash or alternative to the compensation shall be provided. 

25.   In any case, AkzoNobel shall not be liable for: 

a)      Any conditions, warranties or other terms which are not included in these T&Cs

b)     Any indirect or consequential loss, damage or costs incurred by any customer in connection with the Product or this Warranty, or the cost of any labour for the application of the Product. 

c)      Any claim arising out of improper surface preparation, and/or improper application including but not limited to:

                                                                               i.          Not enough paint is applied, or the paint is applied unevenly, causing inconsistency in the film build and appearance.

                                                                             ii.          Higher dilution of the paint. 

                                                                            iii.           Topcoat is applied directly on the spot putty without a primer.

                                                                            iv.          Painting over a highly alkaline surface. 

                                                                             v.          Undulations in the surface. 

                                                                            vi.          Putty is not fully dry before application of the paint. 

                                                                          vii.           Putty is applied non - uniformly or not from AkzoNobel

d)     Any Claim where the surface has been contaminated such as by excessive accumulation of atmospheric chemical particles or atmospheric dirt, not properly   prepared, or not properly dried before application of the Product(s).

e)     Any Claim, if the application of the Product fails due to structural defects, high alkalinity, water leakage and seepage within the building structure, continuous dampness of the surface, issues arising due after penetration due to capillary rise from the ground level, moss and other vegetable growth, dripping water due to proximity to air-conditioning units/any other sources of water or staining due to plant pots.

f)       Any Claim where the application of the Product(s) is affected by an Act of God, such as, natural calamities, earthquakes, cyclones, floods etc. 

g)      Any Claim where the application of the Product(s) fails due to defects in the structure or previous coating applied before the application of the Product(s) or failure of base coat/putty surface. 

h)     Any act of vandalism, abuse or negligence by the customer or third parties shall invalidate the Claim.

i)       Any Claim, if the Product(s) is affected by use of incorrect bases, improper recipe, tinting formula, or colors, during tinting not conducted by retailer. 

j)       Any act of omission or commission or negligence, bad or poor workmanship on the part of the contractor, or painter or their sub-contractors, servants, representative or agents, that causes the Product(s) to be defective by any means. 

k)      Any Claims where under normal conditions in coastal areas fading and chalking occurs with paint products, even though durable and resistant color pigments are used in the manufacturing of the product. Within normal limits this will not be considered a valid Claim. 

26.   Any exclusions under T&Cs does not exclude or restrict AkzoNobel’s liability for death or personal injury resulting from the negligence of AkzoNobel, or its employees or agents or anything else that the law says we cannot exclude. 

27.   The Warranty does not affect any of your applicable statutory rights.

28.   Please retain these T&Cs for future reference.

29.   The Warranty is governed by the laws of Pakistan and is subject to the exclusive jurisdiction of the Courts of Pakistan.

30.   The reference to “We” or “AkzoNobel” under these T&Cs shall mean AkzoNobel Pakistan

31.   AkzoNobel, or AkzoNobel logos such as that of Dulux, ICI Roundel, Flourish, Let's Colour, distinctive colour names and liveries are trademarks of the AkzoNobel group ©AkzoNobel 2018.

32.   The customer support telephone number is: 0800 DULUX (38589)